FAQs

Items that are already made I tend to ship out within 1-3 business days. Then you would include the time from the type of shipping you select at checkout. You'll get notified as soon as it's shipped.

If the order is a "Made to Order" listing, it will note that in the product listing description. Please know that this means it will take up to a certain number of days or even weeks to make the item before I get it ready to ship.

For basic shipping (USPS ground), it will cost approximately between $4.50-$5 to ship for one item. You'll have shipping options to choose from when you're going through check out.

Currently I'm only shipping within the United States.

All jewelry or accessories come wrapped in compostable tissue paper. Earrings with fringe are washi taped directly to the earring card so the fringe isn't moving around. All items will be shipping in a box to ensure they are delivered undamaged.

Yes, yes, and yes!

All packaging material is either compostable or recyclable. Sometime even made of recycled material! I also encourage all customers to re-use all of my packaging. Here's the low-down if you're interested:

Boxes: recyclable 
Earring cards: recyclable 
Tissue paper: compostable, recyclable 
Washi tape: compostable 
Additional brand cards: recyclable 
Stickers: compostable, recyclable 
Box tape: compostable
Shipping label: FSC-certified and recycable

All designs are handwoven with a mix of beads and materials. Avoid wearing your Jeshali design in water.

Although these pieces are designed to hold, water and rough use can add to deterioration and damage. Store at room temperature and in dry spaces away from pets. The hardware on your design can be brought back to life with a polishing cloth or cleaner.

Earrings come with backings - please wear them so they stay safe on your ears.

• Returns accepted for 14 days
• Customer provides return shipping
• No restocking fee

If you are not completely satisfied with the item(s) you received, you may return your purchase for a full refund if contacted within 7 days of the invoice date and returned within 21 days. Original shipping charges are non-refundable. Items returned must be in original condition and be returned in original packaging. Items must be unworn and unaltered. I reserve the right to deny a refund, exchange, or shop credit if the item(s) returned are not in original condition or do not meet my quality standards.

All sale items are FINAL SALE and may not be exchanged or returned.

I am happy to repair any of your Jeshali Designs pieces! Depending upon the damage, I may be able to repair that spot, but there may be times when the whole piece needs to be redone based on the construction. Some repairs may result in higher fees if valuable components are determined to be missing.

Please message me to set up a quote to see how much your jewelry will cost for repair. I may be able to tell through a picture, but you may have to send me the piece so that I can assess the damage and then give you a quote for repair. You will be responsible for shipping your item back, repair charge, and shipping.